Help & support
Stuck, or something not quite right? We're glad to help. Every message is read and answered by a real person.
Get in touch
Email us at hello@talefern.com. It helps us sort things out quickly if you include:
- the email address you sign in to Talefern with, if you're writing from a different one
- whether you use Talefern on an iPhone or iPad, on Android, or on our website
- what happened and roughly when — and if it's about a story, which night it was for
- a screenshot, if you have one
Please never send us your card details or forward us a sign-in link. We will never ask you for either.
Managing or cancelling your subscription
Where you manage your plan depends on where you subscribed.
On our website
Sign in, open Account and choose Manage billing. That opens a secure page from Stripe, our payment provider, where you can update your card, see your invoices or cancel. If you cancel, the stories carry on until the end of the period you've already paid for.
To change a plan that's already running — a different plan, or adding a child to it or pausing one — email us at hello@talefern.com with what you'd like. For now we make these changes by hand, so nothing can go wrong with your stories or your bill.
On iPhone or iPad (App Store)
Apple looks after this billing, so you manage it in your Apple account: open the Settings app, tap your name at the top, then Subscriptions, and choose Talefern. You can also open your App Store subscriptions directly.
On Android (Google Play)
Google looks after this billing: open the Google Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions, and choose Talefern. You can also open your Google Play subscriptions directly.
We can't change or cancel an App Store or Google Play subscription for you — only you can, from your Apple or Google account.
Sharing or passing on a phone
Signing out doesn't turn off this device's notifications. Turn them off in your phone's Settings before you share or pass on the device.
Deleting your account
You can delete your account and all your children's data whenever you like. Here's how, and exactly what we delete.
Common questions
Safety, ages, privacy, the free trial and how the nightly stories work are all covered in our FAQ. You can also read our privacy policy and terms.