Terms of Service
Last updated: 24 September 2026
These terms govern your use of Talefern, which is run by Widebeam Digital Ltd, a company registered in England and Wales (company number 06957672) whose registered office is at Chauffeurs Cottage, Hindon Road, East Knoyle, Salisbury SP3 6AA (“we”, “us”). By creating an account you agree to them. If you don't agree, please don't use the service.
The service
Talefern writes a new, personalised bedtime story each night for a child, based on a profile you provide, and delivers it by email, on our website and in our app. Stories and pictures are made by AI and go through automatic safety checks. We work hard to keep them wholesome and age-appropriate, but no automatic check is perfect, and we can't guarantee every story or picture will be. You remain the adult in the room — please look over what your child reads. If something isn't right, use Report this story in the story, or email us, and a real person will look at it.
Who can use it
You must be 18 or older and a parent or guardian setting up the service for a child in your care. You're responsible for the profile information you provide and for supervising your child's use.
Plans & billing
Paid plans are one family subscription, billed monthly or annually, and renew automatically until cancelled. Family (sibling) pricing is applied automatically. How you pay, cancel and change your plan depends on where you subscribed.
On our website
- Payments are taken by Stripe. Your family's subscription has a line for each child.
- Prices are shown and charged in your own currency where we support it — currently pounds sterling, euros, US dollars, Canadian dollars and Australian dollars — and include applicable taxes where required.
- You can cancel at any time from Account → Manage billing. Your plan carries on until the end of the period you've paid for, then your children move back to the free tier.
- To change a plan that's already running — for example moving to a different plan, or pausing a child — email us and we'll make the change for you.
In our app
- Subscriptions and star packs bought in our app are sold through the App Store or Google Play. Apple or Google take the payment, in the currency of your store account, and handle renewals, cancellations and refunds under their own terms.
- On iPhone or iPad, cancel at least 24 hours before your plan renews, or you may be charged for the next period.
- To cancel or change your plan, use your App Store or Google Play subscription settings — we can't do it for you. Deleting your Talefern account doesn't cancel it either. Here's how.
When a plan ends, how long your children's stories are kept can change — our privacy policy explains how.
Changing your mind
Changed your mind? If you bought something on our website — a subscription, a gift or a pack of stars — email us within 14 days of paying and we'll give you a full refund. That includes a subscription renewal: the 14 days run from each payment. If you bought in our app, Apple or Google took the payment and handle refunds for it, so please ask them through your App Store or Google Play account — and email us if you get stuck.
Gifts
Gifts are a one-time purchase of a plan for a set number of children and months. They're delivered as a code the recipient redeems (no card needed).
Stars
Stars are tokens you buy in packs — on our website, or in our app through the App Store or Google Play — and spend on extras: redrawing a picture, re-telling a story, or turning one story into a full Dream Weaver adventure. Buying stars gives you the right to use those features. Stars are not money: a star has no cash value, can't be exchanged for cash, can't be transferred to another account or sold, and we can't buy one back from you.
Stars don't expire, and they stay with your account if you cancel a subscription. They are attached to your account, so deleting your account uses them up — we'll tell you how many you have before you confirm, so you can spend them first if you'd rather.
A story you turn into a Dream Weaver adventure with stars is kept until 365 days after its original date, whatever plan the child is on.
Anyone signed in to your account can spend your stars, including a child you've given their own sign-in. You choose that per child in their settings, and you can turn it off at any time. A child can never buy stars — only use up a balance you bought.
Acceptable use
Please don't misuse the service — no attempting to break security, no using it for anyone other than the children in your care, and no reselling access.
Your content
The stories we create for you are for your family's personal, non-commercial use. You may keep, print and share them within your family.
Liability
The service is provided “as is”. To the extent permitted by law, Talefern isn't liable for indirect or consequential losses, and our total liability is limited to what you paid us in the previous 12 months.
Changes & contact
We may update these terms; we'll note the date above and, for material changes, let you know. These terms are governed by the laws of England and Wales. Questions? Email hello@talefern.com.